Sonera is harmonizing the pricing scheme for its business billing services

Sonera is harmonizing the pricing scheme for its business billing services as of August 1, 2011. For some services, prices will go down and for some, they will slightly increase. Some previously toll-free one-off transactions by the Sonera Customer Service will become subject to a charge. You can order various transactions free of charge as self-service using Sonera’s administration tools or at www.sonera.fi/yhteydenotto.

Harmonizing the prices for business billing services simplifies service use.  Our many billing services support business operations, provide additional information of bill content and facilitate and accelerate bill processing.

The changes apply to new agreements and old agreements that are subject to the general delivery terms and/or price lists.  Sonera has informed its corporate customers of this change on bills sent after July 2011.  

For the old and new prices for Sonera business billing services, please see the table below. The prices in the table are listed exclusive of VAT. The hourly rates are based on Sonera’s valid price list for man-hour work.

For more information, please contact Sonera Corporate Customer Service at 0200 18818 (mcc/lnc) on weekdays between 8am to 4.30.
 
One-off services New price Old price Further information
Call itemizations, a one-off itemization or the set-up of a monthly itemization 0–9 € 0–6,48 € per subscription, self-service orders and on electronic bills free of charge
Change of ownership 0–24,51 € per subscription
Change of payer 0–9 € 0–24,51 € per bill, self-service orders and on electronic bills free of charge
Bill copy 0–9 € 7,90 € per subscription, self-service orders and on electronic bills free of charge
Payment agreement 0–9 € 6,48 € per bill, self-service orders and on electronic bills free of charge
Paper document delivery in Finland New service per delivery
Standard report 25 € 25–30 € per report
Account statement 25 € 0–24,51 € per customer
Paper document delivery abroad 25 € New service per delivery
Other billing related transactions 25 € 0–24,51 € for further information, see price list
Set-up and change of per department billing 150 € Mostly subject to a one-off charge per hour, min. 1/2 hours, for further information, see price list
Special transactions 150 € New service
per hour, min. 1/2 hours
for further information, see price list
Continuous services New price Old price Further information
Itemization 2.07 € per subscription
Department-specific billing 8,41–11,77 € per department, see price list
Standard report 25 € 20,18–25 € per report, incl. PBX extension-specific
Paper bill in Finland 10 € 10 € per bill
Paper bill in Finland, only mobile phone charges per bill; Invoices including mobile phone charges, in Finland.
Paper bill abroad 13,03 € 13,03 € per bill